Whether you have a question about a bKash deposit, a live BPL betting market, or your account verification status, the hibazi support team is here around the clock to give you clear, honest answers.
Multiple contact channels — choose the one that works best for you.
The fastest way to get help. Access live chat directly from any page on hibazi — no login required to start a conversation. Our agents handle account issues, payment queries, game technical problems, and everything in between.
Under 3 minutesFor detailed queries, formal complaints, KYC document submissions, or any issue that requires a written record, send us an email. Our team provides thorough, documented responses and follows up until your issue is resolved.
4–12 hoursPrefer a messaging app you already use every day? Reach our support agents directly via WhatsApp for quick, conversational help with deposits, bonuses, and account matters. Available daily from 8:00 AM to 12:00 AM BST.
+880 1700 000000
Under 10 minutesLogged-in players can use hibazi's built-in support inbox to submit tickets directly from the platform. Every message is tracked with a reference number, making it ideal for ongoing issues and follow-up communication.
1–6 hoursAt hibazi, we believe that great customer support is just as important as having a great selection of games. Our support team is staffed around the clock — 365 days a year — by agents who understand the specific needs of players in Bangladesh. Whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other part of the country, you can expect the same fast, professional, and courteous service every time you reach out.
One of the most common reasons players contact hibazi support is for payment assistance. We know how important it is to have your funds move quickly and reliably, especially when you are tracking a live BPL match or planning to spin on a Pragmatic Play slot. Our payment support team is trained specifically on bKash, Nagad, Rocket, Upay, and the major Bangladeshi bank transfer processes, meaning you will always speak with someone who genuinely understands the local payment landscape — not a generic overseas call centre.
Account support is another major area where hibazi excels. From helping new players through the KYC identity verification process to resetting forgotten passwords, handling bonus eligibility questions, or escalating withdrawal delays — our agents are empowered to resolve most issues within a single conversation rather than bouncing you between departments.
For technical issues, such as a game not loading on your Android phone during a T20 match night, or a live casino stream buffering unexpectedly, our technical support team can walk you through device-specific troubleshooting steps or log the issue for escalation to our platform engineering team. hibazi takes platform stability seriously — our infrastructure is monitored 24/7 with immediate incident response protocols in place.
hibazi support is also your primary point of contact for responsible gaming assistance. If you need to set a deposit limit, request a cooling-off period, or self-exclude from the platform, our agents can activate these protections within minutes — no lengthy paperwork or waiting periods. Player wellbeing is taken seriously at hibazi, and all responsible gaming requests are treated with the highest priority and complete discretion.
Follow these steps to reach a hibazi support agent as quickly as possible.
For common questions about deposits, withdrawals, bonuses, account verification, and game rules, our FAQ page may have an instant answer — saving you time without needing to wait for an agent.
Click the live chat icon on any hibazi page. A brief intake form will ask for your name and query type — select the category that best describes your issue (e.g., "Payments", "Account", "Technical", "Bonus") to be routed to the right agent immediately.
To speed up verification, have your registered mobile number or email address to hand. For payment queries, also note the transaction reference number, amount, and the time of the transaction in BST.
Give the agent a concise description of what happened — including any error messages you saw, the game or page you were on, and the steps you had already taken. This helps the agent diagnose and resolve your issue faster without needing to ask multiple back-and-forth clarification questions.
At the end of every support conversation, ask for a chat transcript or ticket reference number. This is useful if you need to follow up on an unresolved issue or escalate to a senior agent at a later time.
If your issue is not resolved to your satisfaction within the initial conversation, ask to escalate to a senior support agent or the complaints team. hibazi is committed to resolving all formal complaints within 5 business days and will provide a written outcome via email.
Our hibazi support team is online right now. Start a live chat, send a WhatsApp message, or email us — we are here to help players across Bangladesh 24/7.
Login to hibaziA quick reference guide showing what to expect when you raise a support request.
| Issue Type | Best Contact Channel | Typical Resolution Time | Documents Required |
|---|---|---|---|
| bKash / Nagad deposit not credited | Live Chat | Under 30 minutes | Transaction reference number, screenshot |
| Withdrawal delayed | Live Chat or WhatsApp | 1–4 hours | Withdrawal request ID, account details |
| KYC verification pending | Email or In-App | 1–24 hours | NID scan, proof of address, selfie |
| Account locked / suspended | 4–12 hours | Government ID, explanation of circumstances | |
| Forgotten password / unable to log in | Live Chat | Under 10 minutes | Registered mobile number or email |
| Bonus not applied to account | Live Chat or WhatsApp | Under 1 hour | Bonus code (if applicable), deposit proof |
| Game crash or technical error | Live Chat or In-App | 1–6 hours (investigation) | Screenshot, game name, time of error |
| Self-exclusion / deposit limit request | Live Chat | Under 15 minutes | None — verbal confirmation sufficient |
* Resolution times are estimates under normal operating conditions. Complex cases or those requiring third-party payment provider investigation may take longer. hibazi commits to providing a status update every 24 hours on any open ticket.
Quick answers to the questions our support team hears most often.