hibazi Frequently Asked Questions

hibazi requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National ID (NID) card, a valid passport, or a driving licence. You will need to upload a clear photo of the front and back of your document along with a recent selfie. Verification is typically completed within 24 hours.

The minimum age to register and play on hibazi is 18 years. This is a strict, non-negotiable requirement. hibazi conducts mandatory age verification on all new accounts, and any account found to belong to a person under 18 is closed immediately with any associated balance forfeited. Please do not attempt to register if you are under 18.

To reset your hibazi password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. You will receive a reset link or OTP within a few minutes. If you do not receive the message, check your spam folder or contact the hibazi support team at [email protected] for manual assistance.

No. hibazi strictly permits one account per person, per household, and per device. Operating multiple accounts — sometimes called multi-accounting — is a violation of the hibazi Terms and Conditions and will result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate, contact support immediately to merge or close the extra account.

To permanently close your hibazi account, email [email protected] with the subject line "Account Closure Request" and include your registered username. The hibazi team will confirm your identity and process the closure within 2 business days. Any remaining balance will be returned to your registered withdrawal method before the account is closed.

Nagad deposits on hibazi are processed in real time and are usually credited to your gaming balance within 1 to 5 minutes. If your Nagad deposit has not appeared after 15 minutes, check that the transaction was confirmed in your Nagad app and that you entered the correct reference code. For unresolved delays, contact hibazi support with your Nagad transaction ID.

The minimum deposit amount on hibazi is ৳500. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. Some promotional offers may require a higher minimum deposit to qualify for a welcome bonus — always check the specific terms of the offer before depositing.

The minimum withdrawal amount on hibazi is ৳1,000. Withdrawals can be made to your bKash, Nagad, Rocket, or Upay wallet, or to a linked Bangladesh bank account such as Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank. Your account must be fully KYC-verified before any withdrawal can be processed.

Most hibazi withdrawals to mobile wallets like bKash and Nagad are processed within 1 to 4 hours during business hours (Bangladesh Standard Time, UTC+6). Bank transfers typically take 1 to 3 business days depending on your bank. Withdrawals submitted during weekends or public holidays in Bangladesh may take slightly longer to arrive.

hibazi does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own transaction charges as per their standard rates. hibazi recommends reviewing your payment provider's fee schedule before initiating a transaction.

Yes, hibazi accepts deposits via bank transfer from major Bangladesh banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Bank transfer deposits generally take longer to credit than mobile wallet deposits — typically 1 to 3 business hours on working days. Always use the exact payment reference provided by hibazi to ensure your deposit is matched correctly.

hibazi covers a wide range of cricket tournaments including the Bangladesh Premier League (BPL), the Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and international Test and ODI series featuring the Bangladesh Tigers. Match availability and betting markets depend on the live schedule — check the Cricket section for current fixtures.

Yes, hibazi is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, sports betting markets, deposits, and withdrawals directly from your mobile browser without needing to download a separate app. The hibazi mobile experience is designed to work smoothly on mid-range smartphones commonly used across Bangladesh.

hibazi offers a large selection of slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming. Titles range from classic three-reel slots to modern video slots with bonus rounds, free spins, and progressive jackpots. You can browse the full catalogue in the Slots section and filter by provider, theme, or RTP percentage.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot or casino game pays back to players over a very large number of spins. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over millions of rounds. RTP is a long-term statistical measure, not a guarantee for any single session. hibazi lists the RTP for every slot game in the game information panel.

A wagering requirement is the number of times you must bet a bonus amount before you can withdraw winnings generated from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. hibazi displays the wagering multiplier clearly on every bonus offer. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less.

The D&T Ranking is hibazi's loyalty programme that rewards consistent players with points, tier upgrades, and exclusive benefits based on their activity on the platform. As you place bets across cricket, slots, and live casino games, you accumulate ranking points that move you up through tiers. Higher tiers unlock better reload bonuses, faster withdrawal processing, and dedicated account support.

Yes, hibazi bonuses carry an expiry period that begins from the moment the bonus is credited to your account. If the wagering requirement is not completed within the stated validity window, the bonus and any winnings derived from it will be removed automatically. The expiry period and full terms for each bonus are displayed in the Promotions section before you opt in — always read them carefully before claiming an offer.

If you have accepted a hibazi deposit bonus and wish to withdraw before completing the wagering requirement, you may do so — but the active bonus and any bonus-derived winnings will be forfeited automatically at the point of withdrawal. Your original deposit amount (minus any losses from real-money play) remains withdrawable at any time. If you prefer to keep full flexibility, you can choose not to opt in to a bonus offer before depositing.

hibazi operates as an online entertainment platform accessible to players in Bangladesh. hibazi does not make specific claims about local licensing and encourages players to understand the applicable laws in their jurisdiction before registering. The platform implements responsible gaming safeguards, 18+ age verification, AML controls, and SSL security to operate as a safe and fair environment for its players.

To self-exclude from hibazi, email [email protected] with the subject line "Self-Exclusion Request" and your registered username. hibazi offers self-exclusion periods of 6 months, 1 year, or permanent closure. During a self-exclusion your account is fully suspended and you will not receive any promotional communications. hibazi will action self-exclusion requests as a priority — typically within 1 to 2 hours of receiving them.

You can reach the hibazi support team by emailing [email protected] or by visiting the Support page on the hibazi website. The team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all enquiries within a few hours. For urgent account issues such as suspected unauthorised access or a responsible gaming request, mark your email as urgent and the team will prioritise your case.

Yes. hibazi allows players to set daily, weekly, or monthly deposit limits on their account as part of the platform's responsible gaming toolkit. Once a deposit limit is active, it cannot be increased for a minimum of 7 days — this cooling-off period is designed to prevent impulsive decisions during a difficult run. To activate a deposit limit, contact the hibazi support team at [email protected] and they will set it up for you promptly.